Reliable Promising – Getting and Making Real Commitments, Part II
A few weeks ago, Susan Reinhardt and I discussed “Getting and Making Real Commitments.” In the podcast, she discussed the concepts of Reliable Promising or Conversation for Action. Reliable Promises is a concept used in Lean Construction, and it is...Lessons Learned About Virtual Facilitation
Developing On-Site Teams with Virtual Facilitation Many of my clients run operations, which means they were still at work every day. Working from home wasn’t an option for their teams who make the product or do the service. But for safety reasons, months went...
The Big F Word
The Big F Word! . . . No – not THAT one! . . . THIS one . . . FAILURE . . . As in one of our favorite Lean phrases: Fail Early. Fail Often. Fail Forward. My How to Coach Problem Solving students had some questions about how to build scope and engage business...
3 Steps to Start Coaching Problem Solving
Do you ever find yourself stuck being the primary problem solver on the team? Do you wish you could develop expertise in the problem-solving skills of others? And what does coaching problem solving means? To be a better leader, not only do you need to teach the...
Listen for Impact, Connect to Improve
Connection drives commitment. If we want to transition from managing compliance to inspiring commitment, we have to build more connection with our team members. The best way to create more connection is to Listen for Impact. Listening for Impact You know that...Meet Jamie
I’m a recovering Command-and-Control Manager who’s now on a mission to make the world of work more human. With a soft spot in my heart for Ops Managers, this Lean blog gives you the straight talk combining Lean, Leadership, and the real challenges of operations management.
