by Jamie Parker | Jun 30, 2018 | Communication & Connection
The scene from “A League of Their Own” is one that most of us can recount on spot. A player begins crying, and Tom Hanks responds: “Are you crying? Are you crying? There’s no crying in baseball!” It’s like this in business, too. When in reality, business is personal....
by Jamie Parker | May 13, 2018 | Communication & Connection
Taylor was trying to ask his people for feedback about the new workflow they were implementing. But mostly he heard crickets – except for the two guys that complained about everything. He really wanted meaningful feedback and input so he could support the team,...
by Jamie Parker | Apr 8, 2018 | Communication & Connection
This is quite embarrassing. Indulge me while I take a trip back to my first few years in operations management, before I was ever introduced to Lean – and before Process + Results thinking entered my world. Our organization conducted Voice of Customer (VOC) surveys to...
by Jamie Parker | Apr 1, 2018 | Communication & Connection
I visited a friend’s work recently to meet for lunch. As I toured his plant, there were performance metrics awards all along the wall. “Best Market – On-Time Service”, “Best Market – Stops Per Hour”, “Best Market –...
by Jamie Parker | Mar 6, 2018 | Communication & Connection
“Don’t tell the team. I don’t want to be the reason our number goes back to zero!” These are the words a front-line team member shared with her plant manager after sustaining an injury. You see, this plant talks about safety every day in their daily standup meetings....
