Listen for Impact, Connect to Improve
Connection drives commitment. If we want to transition from managing compliance to inspiring commitment, we have to build more connection with our team members. The best way to create more connection is to Listen for Impact. Listening for Impact You know that...
The Feedback Formula: Get Desired Future Behavior
Giving effective feedback is one of the core skills leaders need to master, yet it’s often a skill that leaders struggle with. Purpose of Feedback The primary purpose of feedback is to get desired future behaviors. So often we get hung up on making a point,...
Transition from Managing Compliance to Inspiring Commitment: Lean Leadership Core
“There’s no crying in baseball!” It’s the iconic line in A League of Their Own when Coach Jimmy Dugan (Tom Hanks) shouts in exasperation as one of his players bursts into tears. Although he had just yelled horribly derogatory judgments at her, he can’t believe that...
Is Lean Leadership about Process or Results?
This is quite embarrassing. Indulge me while I take a trip back to my first few years in operations management, before I was ever introduced to Lean – and before Process + Results thinking entered my world. Our organization conducted Voice of Customer (VOC) surveys to...Meet Jamie
I’m a recovering Command-and-Control Manager who’s now on a mission to make the world of work more human. With a soft spot in my heart for Ops Managers, this Lean blog gives you the straight talk combining Lean, Leadership, and the real challenges of operations management.
