Lean and Leadership Blog
Reliable Promising – Getting and Making Real Commitments, Part II
A few weeks ago, Susan Reinhardt and I discussed "Getting and Making Real Commitments." In the podcast, she discussed the concepts of Reliable Promising or Conversation for Action. Reliable Promises is a concept used in Lean Construction, and it is defined as a...
Lessons Learned About Virtual Facilitation
Developing On-Site Teams with Virtual Facilitation Many of my clients run operations, which means they were still at work every day. Working from home wasn’t an option for their teams who make the product or do the service. But for safety reasons, months went...
Most Popular Lean Leadership for Ops Managers Podcast Episodes in 2020
Thank you for joining me on the first four months of my podcasting journey. Whether you were looking for a podcast on Lean or Leadership or Ops Management, I hope you've found helpful prompts in our episodes this year. Six Most Popular 2020 Episodes of Lean...
The Big F Word
The Big F Word! . . . No - not THAT one! . . . THIS one . . . FAILURE . . . As in one of our favorite Lean phrases: Fail Early. Fail Often. Fail Forward. My How to Coach Problem Solving students had some questions about how to build scope and engage business partners...
Don’t make this virtual meeting mistake (I did- and it was bad!)
We’re all leading through change right now, and that includes potentially making virtual meeting mistakes. Have you ever had experience or insight into something and not even realized it? It was your normal, so it didn’t register for you that it was new for others?...
How to Start Coaching Problem Solving
Do you ever find yourself stuck being the primary problem solver on the team? Do you wish you could develop expertise in the problem-solving skills of others? And what does coaching problem solving means? To be a better leader, not only do you need to teach the...
Listen for Impact, Connect to Improve
Connection drives commitment. If we want to transition from managing compliance to inspiring commitment, we have to build more connection with our team members. The best way to create more connection is to Listen for Impact. Listening for Impact You know that casual...
The Feedback Formula: Get Desired Future Behavior
Giving effective feedback is one of the core skills leaders need to master, yet it’s often a skill that leaders struggle with. Purpose of Feedback The primary purpose of feedback is to get desired future behaviors. So often we get hung up on making a point, being...
Free Lean Leadership Training Resources
Today is my 40th birthday! How fitting that I get to be super generous and give you some new Lean Training Opportunities on my birthday. Scroll down to get the links for this Lean Online Leadership Training. They’re completely FREE! It’s amazing how those milestone...
Transition from Managing Compliance to Inspiring Commitment: Lean Leadership Core
“There’s no crying in baseball!” It’s the iconic line in A League of Their Own when Coach Jimmy Dugan (Tom Hanks) shouts in exasperation as one of his players bursts into tears. Although he had just yelled horribly derogatory judgments at her, he can’t believe that...
Meet Jamie
I’m a recovering Command-and-Control Manager who’s now on a mission to make the world of work more human. With a soft spot in my heart for Ops Managers, this Lean blog gives you the straight talk combining Lean, Leadership, and the real challenges of operations management.
