Get Out of Firefighting Mode by Selecting New Heroes
“We’re stuck in firefighting mode” is a phrase I’ve heard and read a whole bunch! It’s quite a common feeling and many leaders practicing Lean are searching for a way to move out of that mode and into fire prevention. Firefighting versus Fire Prevention in Lean...
Asking for your help – Lean Leadership Survey
You know what I LOVE about the Lean community? We are a sharing community. I wanted to see if you could help me. I am developing new webinars, videos and blogs on Lean Leadership and want to understand the problems managers and practitioners face when trying to use...
Is Lean Leadership about Process or Results?
This is quite embarrassing. Indulge me while I take a trip back to my first few years in operations management, before I was ever introduced to Lean – and before Process + Results thinking entered my world. Our organization conducted Voice of Customer (VOC) surveys to...
Are your Performance Metrics Contributing to Silos?
I visited a friend’s work recently to meet for lunch. As I toured his plant, there were performance metrics awards all along the wall. “Best Market – On-Time Service”, “Best Market – Stops Per Hour”, “Best Market –...Meet Jamie
I’m a recovering Command-and-Control Manager who’s now on a mission to make the world of work more human. With a soft spot in my heart for Ops Managers, this Lean blog gives you the straight talk combining Lean, Leadership, and the real challenges of operations management.
