I began practicing Lean the same way most of you did. . . with the Lean tools. We were having some success, but the work was hard. It felt like we were muscling through process improvement, and if we took our eyes of the ball – it was going to slip away. We just kept struggling to get consistent execution of all those Lean tools. What I learned - is that we had a leadership gap.
I made it my mission to figure out how to bridge that gap. I spent years studying, experimenting, learning, and adjusting. I learned that we had to enhance our Beliefs, our Behaviors, and our Systems. And when we did that,
* Team interpersonal conflict dissipated.
* Focus happened. Execution happened.
* Employees started to step out front and lead each other in alignment with continuous improvement.
* Huddles and visual controls and Lean systems started to actually stick – without relying on pure management elbow grease.